Approach

“A phenomenon remains incomprehensible as long as the field of observation is not sufficiently broad to include the context in which the phenomenon occurs.” – Paul Watzlawick.

Acting on the context, not the infrastructure

Infrastructure is capital-intensive and designed for specific contexts. When circumstances change—new regulations, shifting demographics, climate impacts, market disruptions—three critical challenges emerge:

Technical inflexibility: Redesigning infrastructure is costly and often impossible
Financial vulnerability: Cost recovery mechanisms fail under new conditions
Stakeholder misalignment: Changed circumstances create conflicts among users, regulators, operators, and communities

Water and waste infrastructure doesn’t operate in isolation—it sits at the intersection of competing interests, diverse needs, and evolving expectations. Therefore, we work alongside technical specialists and public authorities providing the strategic and managerial layer that adapts the organizational, governance, and stakeholder environment to ensure infrastructure remains operationally effective, financially sustainable, and socially supported under changing conditions

What we bring to decision-makers

Stakeholder intelligence: Mapping actors, interests, influence, and interdependencies across the system
Strategic engagement: Building coalitions and partnerships that enable collective action
Context analysis: Understanding how regulatory, market, and social dynamics affect viability
Cost recovery adaptation: Designing mechanisms that balance financial sustainability with stakeholder acceptance
Governance innovation: Creating institutional arrangements that accommodate diverse interests
Capacity building: Enabling organizations to continuously engage stakeholders and adapt to change

A twofold approach..

Sustainable Synergies is dedicated to helping organizations overcome the complexity trap and progress from awareness to action. To achieve this, it employs a twofold approach: an expert-driven advice and a systems analysis methodology. As illustrated in the table, these two approaches each have their advantages and disadvantages, so they complement each other harmoniously

	System-thinking	Expert
Process	Expanding (it starts from a core to be enriched by iteration)	Centralizing (it aims to extract a synthesis from a mass of information)
Purpose	Regulation (why ?) Bird-eye view	Processes (how ?) Sectoral view
Attitude	Observation	Reasoning
Key focus	Patterns / Archetypes	Facts / Evidences
Position	Independent observer (balanced judgement articulated around black boxes)	Inside view (technical certainty with no protection against biases)

Utilizing these tools allows me to engage with the experts as an integrator capable of recognizing recurrent patterns related to resource efficiency, building a unified vision that leverages organizational synergies, and implementing collaborative projects to make value chains more circular.